Privacy Policy for Kelmiv

1. Introduction

Kelmiv ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, and services (collectively, the "Service").

Please read this privacy policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Business name, industry, and social media handles.
• Payment Information: Billing details for subscription plans (processed securely through our payment processor, Paddle).
• Customer Support: Information you provide when contacting us for support.

2.2 Information We Collect from Pinterest

When you connect your Pinterest account to Kelmiv, we access the following information with your permission:

• User Profile: Name, username, email, and profile image.
• Boards: List of boards you own or have access to.
• Pins: Information about Pins you create, save, or manage through our Service.
• Campaign Data: Performance metrics and analytics for your Pinterest campaigns.
• Ad Data: Advertising account information and campaign performance.

2.3 Information We Collect Automatically

• Usage Data: How you interact with our Service (features used, time spent, actions taken).
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: To enhance your experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

• Provide the Service: Process your requests, generate Pins, perform AI analysis, and manage bulk workflows.
• Improve Our Service: Analyze usage patterns to enhance features and user experience.
• Communicate: Send you updates, notifications, and marketing communications (you can opt-out at any time).
• Personalize: Tailor content and recommendations based on your preferences.
• Comply with Legal Obligations: Meet regulatory and legal requirements.

3.1 Specific Uses in Kelmiv

• Pin Generation: Using your content preferences and settings to generate Pins.
• AI Analysis: Processing your requests for AI-powered analysis (we use data only with your explicit permission).
• Scheduling: Automating Pin publishing according to your schedule (you manually select each Pin to be scheduled).
• CSV Processing: Importing and exporting data as you request.
• Human Review: Facilitating team review workflows.

4. How We Share Your Information

4.1 With Pinterest

We share information with Pinterest through their API to:

• Authenticate your account connection.
• Create and manage Pins on your behalf.
• Access campaign analytics.
• Schedule content publishing.

4.2 With Service Providers

We may share information with:

• Hosting Providers: Supabase, Vercel, and Cloudflare R2 to store and process your data.
• Payment Processors: Paddle (our Merchant of Record) to handle subscription payments securely.
• Analytics Providers: To understand usage patterns.
• Email Services: To send notifications and communications.

4.3 With Your Consent & Legal Requirements

We may share information with third parties when you explicitly consent, or if required by law or to protect our legal rights.

5. Data Retention

We retain your information according to the following retention policy:

• Account Data: Retained until you delete your account.
• Pinterest Data: We do not permanently store Pinterest data; we access it through the Pinterest API in real-time as needed.
• Usage Analytics: Anonymized data retained for up to 2 years.
• Support Tickets: Retained for 2 years after resolution.

6. Your Rights and Choices

You have the right to Access, Correct, Delete, Port, Object to, or Withdraw consent regarding your personal data. To exercise any of these rights, contact us at support@kelmiv.com. We respond to all requests within 30 days.

• Disconnect Pinterest: Remove Pinterest connection in your account settings at any time.
• Opt-out of Marketing: Click "unsubscribe" in our emails or update preferences in settings.

7. Data Security

We implement appropriate technical and organizational security measures including TLS encryption in transit, encryption at rest, strict role-based access controls, and security monitoring.

9. Contact Us

For questions, concerns, or to exercise your privacy rights:

Email: support@kelmiv.com